The 2-Minute Rule for Telus technical support

The 2-Minute Rule for Telus technical support

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and to the billing aspect, that’s even more horrendous! Purchased a fresh cell phone as my contract was up for renewal on the web was imagined to get $one hundred credit never ever confirmed up sent the cell phone by using mail the way they advised me to copyright Article and received it. I received a textual content message indicating they obtained it and my credit score is going to be on my Invoice, but nevertheless my bill came and so they however cost me for it. When I known as. They'd the audacity to state which the telephone wasn’t the cellphone they were anticipating?! What other cell phone could it are? It was their cell phone they sent me two yrs in the past?! While using the carry it back application?! They advised me they would take a look at it and email me back again never bought an email. They known as me back and we’re attempting to say it had been a technical trouble with my cellphone the same agent that is speculated to have cared for me?

Also, our telephone line to the home came down within a windstorm one other night time, as did our neighbors. We don't make use of a landline any longer, although the cable is in the road and however related on your home close. I instructed that They simply eliminate it totally. They explained as I did not have an Lively landline, they might not send a technician out to scrub up the wire in the course of the street.

• A buddy who is also a Telus customer confirmed me his strategy information, and He's getting an analogous plan for considerably fewer while not having to buy units, which contradicts what Abdul instructed me.

Have you ever tried using making use of the online Chat? Go browsing to My TELUS and also the the Chat icon might be at the decrease correct with the window. Answer the questions on which kind of enable you'll need then hold replying on the bot with "I would like to speak to a person" until finally the bot presents up and passes the Chat to a person.

I left Rogers to come to Telus since I thought in the assure of better service and reasonable treatment method, but this working experience has become nearly anything but.

for the Black Friday i known as Telus to have me a completely new mobile line for my daughter if there is a offer like i acquired Beforehand for my other Young ones like a loyal customer with Telus.

If my problems are usually not addressed, I are going to be compelled to escalate this further, which includes on the Office environment on the President, the media, and the greater Small business Bureau.

I are contacting and calling Telus and experienced a chat Together with the AI that didn't seem to know what I was inquiring.

I had to Call CS now with Chat and also the Section I would like to talk to is only accessible by cell phone. The CS on Chat arranged a call back again at an agreed upon time slot. When that Section named me later I received every thing sorted out.

I'm going to cancel all of the services residence and mobile with Telus and notify my friends and family to take action, which was the worst working experience I bought with Telus

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I want a contact from somebody that has some determination building energy on how I can shut my accounts and be done with Telus.  

At the moment my cell phone stopped connecting to the telus network. As a result it's got taken me a 45 to telus billing support sift from the ai gate keepers prompt's just to speak to a true human being, all even though telus ai attempts every thing to not permit me to speak to a true individual.  

I'd some minor concerns but I'd Definitely no clue how to repair them. Then, my co-employee encouraged me of the service. Your staff ended up very affected person and valuable! Because of all of these!

I’ve under no circumstances applied such a service right before, but it absolutely was effortless and really handy. I realized that my issue was about to damage my whole holiday getaway, and you simply practically saved me.